IMPORTANT NOTICE - CRITICAL INCIDENT - SURGERY FIRE (UPDATED 18/04/2016)
We are currently having problems with our telephone system, we have engineers on site at the moment trying to deal with the problem.
We apologise for any incovienience
We will be back in Carmel Medical Practice by Wednesday 20th April 2016.
From Wednesday 13th April 2016 until the above date we will no longer be based at Hundens Lane Rehabilitation, but will be using rooms in other surgeries so please listen carefully to where you are asked to attend for your appointment.
If you need to order or collect a prescription during this time please do this via the chemist you normally use and we can then send it electronically to the chemist (a few items are unable to be sent electronically so please check at the time of ordering).
We appreciate your help over this difficult period.
ANTE-NATAL WILL CONTINUE TO BE AT THE DMH UNTIL FURTHER NOTICE.
PLEASE NOTE AS AGREED BY NHS ENGLAND THE PRACTICE WILL NOT BE TAKING ANY NEW PATIENTS FOR THE NEXT NINE MONTHS.
TO ORDER PRESCRIPTIONS VIA THE TELEPHONE SYSTEM PLEASE CONTACT 0191 374 6050 BETWEEN THE HOURS OF 13:45 - 16:30 (1:45PM - 4:30PM)
These will not be ready until 5:00PM
Please contact the surgery on the normal number of (01325) 520794. For out of hours care please contact 111.
We are an NHS doctor partnership working from purpose-built premises opened in July 1989. The surgery offers suitable access for all disabled patients and a play area for children. We have a full complement of ancillary staff comprising: practice manager, receptionists, practice nurses, health care assistants, health visitors, secretary and computer staff. We provide a full range of general medical services, including maternity care, cervical smears, contraception, minor surgery, childhood and adult immunisations, healthy heart, asthma, diabetes, osteoporosis and menopause.
Professor Ahmet Fuat
Dr Basil F Penney
Dr Elaine Moore
Dr Laura Wilson
Dr Gemma Geddes
Dr Anna Mullenheim
Monday - Friday 8.00am - 6.00pm
The surgery offers extended hours for patients who require them due to work commitments etc. Please ask for further details at reception.
The surgery is closed on Tuesday lunchtimes from 12.30 - 1.30pm, for staff training. In case of an emergency please ring 01325 520794.
SystmOne is the clinical system that we use at the surgery which enables you to order prescriptions in a much easier way. Each patient will be given a username and password to access this system. Please contact the Surgery for more information.
Before you can use this service you will need to come into the surgery with photographic ID (e.g. passport) to obtain your username and password.
Please use the following link to get to the login page:
Notes for SystmOnline Users
Type your username and password exactly as detailed on the printed page given to you by the surgery. If you need to get your password reset contact the surgery, allow at least an hour for it to take effect.
Remember to change your password as soon as you log into the system, as the original one will expire two weeks after the date of issue.
If you are unable to order your prescription, it may be that your medication needs to be reviewed by your doctor. Please contact the surgery if this happens.
Online Access to your Medical Records.
From the 1st April 2015 you will be able to access and print summary information from your medical record. This is currently limited to medications, allergies and adverse reactions.
If you would like this access you need to complete the registration form (SystmOnline Registration Form), and take this to the surgery along with your ID. Once checked by a member of staff the registration form will be scanned onto your records and access will be given.
Once a child reaches the age of 13, any parental access will automatically be stopped.