GP/Healthcare Practitioner appointment? Don't need it? Cancel it!
We know people forget things, cancelling GP/Healthcare Practitioner appointments being one of them. Remember to cancel your appointment if you don't need it.
How to Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using:
You can also let us know by responding to your appointment reminder text message.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 150 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Did Not Attend Policy
Those who have failed to attend 2 or more appointments within the previous 3 months will receive a warning letter.
Those who have had a warning letter and go on to miss a further appointment will receive another letter stating that they will be required to confirm their appointment on the morning of the date of the appointment and that, if this is not received the appointment will be cancelled.
Those who go on to DNA appointments will be invited in to discuss a contract and develop an appointment plan that would include them needing to call to confirm the appointment otherwise the appointment will be cancelled.
Warning letters last for 12 months.