Patient Participation Group

Would you like to help improve your GP practice services?

Have you ever thought about joining our Patient Participation Group (PPG)?

A PPG is a group made up of volunteer patients and members of practice staff. They work together to improve the experience of patients using the practice

To find out more, please contact Jennifer Smart the Deputy Practice Manager via email on nencicb-tv.a83031-eds@nhs.net or speak to a receptionist.

Aims of the Group

The group is made up of patients of the surgery who wish to work together with the staff and doctors to help them to meet the needs of patients, improve services and to share an understanding of issues and opportunities.

Whilst the Patient Participation Group is not a vehicle for clinical complaints it will:

Receive reports about and comment on operational matters relating to Carmel Medical Practice. They will then make comments or suggestions
Establish a two-way communication between the partners, staff and patients.

You asked, we did…

By working together in a constructive and supportive way, over the last few years, we have:

Improved our telephone system to include callers number in the queue.
Implemented the call back function within our telephone system.
Improved our website following feedback from patients and the PPG. Recent review completed by the ICB has moved our rating from 'inadequate' overall to 'well.'
Implementing a new deaf loop system for the hard of hearing.
Introduced on-line ordering for repeat prescriptions.
Improved pre-bookable appointment availability within the Practice.
Sought patient feedback on enhanced access appointment times. We then acted upon the results offering patients more choice on location and times of appointments..
We now have posters in reception promoting the PPG and how patients can join